What a once in a lifetime experience, I had with my Masai Mara safari. First of all, let me say that one of the deciding factors for this company was the prompt responses and follow up provided by Diana even before booking the tour. I tend to gravitate where there’s great customer service and Diana exceeded expectations with her kind and empathic nature. Despite some minor hiccups, this safari was well organized and any question that I had was promptly addressed. Our guide Peter was literally the best…patient, personable and humorous. His knowledge of the reserve was impeccable and always knew where to go to see these incredible creatures. He made sure that everyone was satisfied each time we stopped.
I had such a great experience, that I asked Diana if she could organize a tour of the Giraffe Center and Nairobi National Park. Within moments she organized something for me, mind you this was a last minute request and her response time was impeccable! My guide George was determined to find rhinos for me. He did exactly that and waited patiently while I watched in amazement at this marvelous creatures.
I am blown away by my experience and the customer service that I received! So grateful!!!