Excellent experience overall from initial inquiry & contact to drop-off at hotel 4 days later - despite the fact that our touring party grew from 4 to 7 people just a couple of days before departure. Brilliant memories from day 1 (Fish Eagle in full flight catching a fish in Lake Naivasha to wildlife in abundance at Lake Nakuru). Day 2/3/4 at Masai Mara delivered on all expectations, John our driver/guide obliged our every wish. Accommodation and cuisine top notch throughout. Safari experience exactly as per itinerary - no surprises from a professional and dependable tour operator. The TripAdvisor rating (that was used as deciding factor in choosing Natural Tours) a very accurate reflection of our actual experience!