We did a short trip to Rwanda to see the mountain gorillas. It was an amazing experience and Great Lakes did a fantastic job looking after us. Our guide Safari (yep that was his real name!) was very knowledgeable about the history of Rwanda and we learnt a lot from him on our long drive into the mountains.
Sonia Roberts United Kingdom
We enbarked on a package tour to Uganda from the UK, and this is the company that was used.
There were 16 of us on the tour.
Initially when i saw the vehicles that were used i wondered if we would ever make the tour, as they were mini buses, and they looked not to be in the best condition.
Anyway our tour commenced and went with a few glitches, mainly one of the buses tires kept having to be pumped up/repaired, but it survived the whole 10 days.
Our guides/drivers, were Peter, Robert and Umar.
They were always courteous and polite, and had excellent knowledge of the places we visited. Nothing was too much for them all, and they pampered to our every whim when we wanted to stop for pictures or comfort stops.
Every evening we had a meeting about the days events, and information what we would be doing the day after.
The tour went smoothly.
I would definitely recommend this company and their wonderful guides.
I just returned to my duty station and started work today after a great safari. I do not know where to start, but all I can say is that I was blown away and most importantly, my girlfriend was speechless which was the objective of this trip.
I thank you sincerely for the customer service rendered to my girlfriend and I and I can tell you that I will be coming back and using great lakes safaris again. Our guide / driver (Peter) was amazing, the ride to and fro was comfortable, the lodge Ihamba was immaculate, including the beautiful staff who made us feel at home.
Penny thank you for being there and accommodating my requests especially for the birthday cake that you managed to provide at no charge, this goes a long way in showing how much you value your customers.
I wish you and your team all the best and I will be contacting you for another great experience!
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