I've been totally impressed with this company so far - although we have yet to take our holiday to Botswana. Particularly as I have a disability and use a wheelchair, it was important to use a company who had good local knowledge, both of the accommodation and transport. I had a pretty immediate response to my initial enquiry and have been in touch with the same member of staff ever since with regards to issues that needed to be addressed (transporting my wheelchair in a small plane!) and she has worked to find a perfect solution which saves us money! I am happy to pay a little extra to ensure that this holiday really is going to be everything I would like it to be that that in terms of my disability there won't be any problems to spoil it. I am confident that we'll enjoy the same level of service throughout the holiday.